TECH FIX CELL PHONE REPAIR & ACCESSORIES

Privacy Policy

Your privacy matters to us. This policy explains what information we collect when you request a free quote, how we use it, and how we protect it. We only collect what we need to help you.

1. OVERVIEW

Tech Fix Cell Phone Repair & Accessories ('Tech Fix,' 'we,' 'us,' or 'our') is committed to protecting the privacy of every customer who visits our store or interacts with our website. This Privacy Policy describes how we collect, use, and safeguard your personal information. This policy applies to information collected through our website — specifically through the free quote request form — as well as information collected in-store at our Decatur, Georgia location.

Simple summary: We only collect what we need to help you. We do not sell your data. We do not spam you. We do not share your information with marketers.

2. INFORMATION WE COLLECT

When you submit a free quote request through our website, we collect only the following five pieces of information that you voluntarily provide:

Full Name — To address you personally and identify your repair order. (Required: Yes)

Phone Number — To contact you about your quote or when your repair is complete. (Required: Yes)

Email Address — To send your quote confirmation and service updates. (Required: Yes)

Service Requested — To understand what repair or service you need. (Required: Yes)

Message / Device Details — To provide an accurate quote based on your specific situation. (Required: No)

We may also collect limited technical information automatically when you visit our website, such as browser type and approximate location (city/region level). This data is not linked to your personal identity.

Simple summary: We only collect what we need to help you. We do not sell your data. We do not spam you. We do not share your information with marketers.

3. HOW WE USE YOUR INFORMATION

The personal information you provide is used only for the following purposes:

• To respond to your quote request with a repair estimate

• To contact you by phone or email to discuss your repair needs

• To notify you when your device repair is complete and ready for pickup

• To follow up on your repair experience (optional, one-time)

• To maintain accurate business and service records

• To comply with legal obligations, if required

We will never use your contact information to send unsolicited marketing emails, add you to mass mailing lists, or share your information with advertisers.

4. WHAT WE DO NOT COLLECT

We want to be transparent about what we do not collect or do:

• We do not collect payment card numbers or banking details through our website (all payments are processed in-store)

• We do not use tracking cookies or behavioral advertising pixels

• We do not collect your Social Security number or government ID

• We do not use third-party analytics platforms that track you across websites

• We do not access data stored on your device beyond what is strictly necessary to perform the authorized repair

• We do not create customer profiles or sell data to data brokers

5. SHARING & DISCLOSURE

We do not sell, rent, trade, or share your personal information with any third party for marketing or commercial purposes. Your information may be shared only in the following limited circumstances:

• Service providers: We may use email or CRM tools to manage quote requests. Any such tools are required to keep your information confidential.

• Legal compliance: We may disclose your information if required by law, subpoena, or court order.

• Business transfer: In the unlikely event of a business sale or merger, customer records may transfer to the new owner under the same privacy commitments.

In all other cases, your data stays with Tech Fix — and Tech Fix alone.

6. DATA RETENTION

• Quote request information is retained for a reasonable period to allow us to follow up and for internal record-keeping.

• Repair records may be retained for up to 2 years to support warranty claims and service history.

• You may request deletion of your information at any time (see Section 9 — Your Rights).

7. DATA SECURITY

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all web form submissions

• Restricting access to personal information to employees who need it to respond to your request

• Secure storage of physical repair records

• Regular review of our data handling practices

While we strive to protect your information using industry-standard practices, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. DEVICE PRIVACY DURING REPAIR

When you bring a device to our store for repair, our technicians are trained to respect your privacy and are bound by the following standards:

• Technicians access only the device functions necessary to perform the authorized repair and test it afterward.

• We do not intentionally view, copy, download, or share photos, messages, contacts, or any other personal content stored on your device.

• We recommend customers lock or disable sensitive apps and back up data before drop-off as a personal best practice.

• If a repair requires access to a locked device, we will request only the minimum credentials needed and will not retain those credentials after repair.

Best practice: Back up your device and remove sensitive content before any repair. A backup is always your best safeguard

9. YOUR RIGHTS

You have the following rights regarding the personal information we hold about you:

• Access: You may request a copy of the personal information we have on file for you.

• Correction: You may request that we correct inaccurate or outdated information.

• Deletion: You may request that we delete your personal information, subject to any legal retention requirements.

• Opt-Out of Communications: You may request that we stop contacting you at any time by replying to any email with 'Unsubscribe' or by calling us directly.

To exercise any of these rights, please contact us using the information in Section 12. We will respond to all requests within a reasonable timeframe and at no charge to you.

10. CHILDREN'S PRIVACY

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has submitted personal information to us, please contact us immediately and we will delete that information promptly.

If you are between the ages of 13 and 18, please obtain parental or guardian consent before submitting your personal information to us.

11. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. When we make changes, we will update the 'Last Updated' date at the top of this page. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.